Categories

FAQs

Who do I contact if I have questions?

You may contact our Customer Service team via email at fiercestore@fierceinc.com.
Or you can call us at 1-866-326-6718. A Customer Service representative will be available to assist you from 8:00AM to 5:00PM PST Monday through Friday (excluding Federal Holidays).

Can I order by check/cash/money order?

Unfortunately, the Fierce Store is only able to accept Visa, MasterCard, and American Express. We are unable to accept orders over the phone or through the mail. Please note that our prices are quoted in U.S. Dollars.

When is my credit card charged?

Credit card transactions are completed at the time of the shipment of materials.

Is my personal information secure?

The information we collect for order processing or from inquiries is not shared with any other company or website. Your information is only used to contact you when necessary. Credit Card information is only used to bill you for products and services ordered.
Our secure shopping cart uses the latest secure server technology. Your order is submitted and retrieved with a secure connection to our server and remains secure at all times.

Will I be charged sales tax on my Fierce Store purchases?

Fierce is required by law to charge state and local sales tax for orders shipped to states where we conduct business. Therefore, all Fierce orders would include sales tax when shipped within Washington State.

What is your cancellation policy?

Due to our commitment to process orders quickly, once your order is submitted, our warehouse is notified to pick and pack your order for shipment. It may not be possible for your order to be canceled or changed once your order is submitted, including address changes. We apologize for any inconvenience this may cause.

Please contact us at fiercestore@fierceinc.com to verify the stage of your order. For further information please see our Return Policy.

What is your Return Policy?

All products are guaranteed to arrive in good condition and showing the same type as shown on the item image or on your online ordering session proof. If you receive a damaged order please contact fiercestore@fierceinc.com within 10 days of receipt of order. Your order will be replaced and shipped to you at no additional charge.

We are unable to accept returns for preprinted and custom printed materials. Please be sure that the item you are ordering is the item you want before placing your order. Most items for sale in the Fierce Store have an image for you to review.

How will I know that my order has been received by the Fierce Store and is being processed?

You will receive a Fierce Store order placement confirmation e-mail with your order number and order detail. Once your order has shipped an order shipment confirmation email will be sent with your order number, order detail and UPS tracking link.

If you have additional questions, e-mail our Customer Service team at fiercestore@fierceinc.com . Or you can call us at 1-866-326-6718. A Customer Service representative will be available to assist you from 8:00AM to 5:00PM PST Monday through Friday (excluding Federal Holidays).

What shipping options are available?

•         UPS Ground - Most deliveries completed in two to six business days

•         UPS 2nd Day Air - Guaranteed delivery by the end of the second business day

•         UPS Next Day Air Saver - Guaranteed delivery by the end of the next business day

Note:

—         Remote locations may require additional time in transit

—         UPS does not ship to P.O. Boxes or APO/FPO

 

How long will it take to get my order?

We make every effort to ship orders within 48 hours from receipt of order, not to exceed 72 hours (excluding weekends and holidays).  Additional handling charges will apply rush orders. 


Please note that the timeframes listed above are in additional to UPS delivery service levels.