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FAQs

Who do I contact if I have questions?

You may contact our Customer Service team via email at estore@dcgwest.com.
Or you can call us at 1-866-326-6718. A Customer Service representative will be available to assist you from 8:00AM to 5:00PM PST Monday through Friday (excluding Federal Holidays).

Can I order by check/cash/money order?

Unfortunately, Ferry Gear is only able to accept Visa, MasterCard, American Express and Discover. We are unable to accept orders over the phone or through the mail. Please note that our prices are quoted in U.S. Dollars.

When is my credit card charged?

Credit card transactions are completed at the time of the shipment of materials.

Is my personal information secure?

The information we collect for order processing or from inquiries is not shared with any other company or website. Your information is only used to contact you when necessary. Credit Card information is only used to bill you for products and services ordered.
Our secure shopping cart uses the latest secure server technology. Your order is submitted and retrieved with a secure connection to our server and remains secure at all times.

Will I be charged sales tax on my Ferry Gear purchases?

Ferry Gear is required by law to charge state and local sales tax for orders shipped to states where we conduct business. Therefore, all Ferry Gear orders will include sales tax when shipped within Washington State.

Where are ferrygear items manufactured?

All the merchandise was sourced from and ordered through USA companies. The raw products that the USA companies sell may have been produced overseas but, other than the lapel pin which was done entirely overseas, the decorating/imprinting was done in the USA by USA companies.

What is your cancellation policy?

Due to our commitment to process orders quickly, once your order is submitted, our warehouse is notified to pick and pack your order for shipment. It may not be possible for your order to be canceled or changed once your order is submitted, including address changes. We apologize for any inconvenience this may cause.

Please contact us at estore@dcgwest.com to verify the stage of your order. For further information please see our Return Policy.

What is your Policy on Returns & Exchanges?

If merchandise is returned in "as-new" condition within 30 days of purchase, a credit (minus what you paid for shipping and a 5% restocking fee) will be issued to the original credit card used for purchasing the item(s) or you can choose to receive a store credit. The customer is responsible for any additional shipping and restocking charges associated with an exchange. We regret we cannot refund delivery charges for returns or exchanges. If merchandise is opened and/or unable to be resold, no refund will be issued. All returns & exchanges MUST include a valid RMA (Return Merchandise Authorization) number issued by FerryGear.com. Please contact us at estore@dcgwest.com to make arrangements.

How will I know that my order has been received by Ferry Gear and is being processed?

You will receive a Ferry Gear order placement confirmation e-mail with your order number and order detail. Once your order has shipped an order shipment confirmation email will be sent with your order number, order detail and UPS or FedEx tracking link.

If you have additional questions, e-mail our Customer Service team at estore@dcgwest.com . Or you can call us at 1-866-326-6718. A Customer Service representative will be available to assist you from 8:00AM to 5:00PM PST Monday through Friday (excluding Federal Holidays).

What shipping options are available?

Shipments will be sent via the United States Post Service (USPS). Please refer to the chart below for delivery time and rates.

est. Weight	United States Standard Shipping (7-10 days)	Canadian Standard Shipping (10-14 days)	International Standard Shipping (4-8 weeks)
0 - 2 lbs.	$12.85	$22.85	$42.85
2.001 - 5 lbs.	$18.85	$28.85	$48.85
5.001 - 25 lbs.	$22.95	$32.95	$52.95
25.001 - 35 lbs.	$27.85	$37.85	$57.85
35+ lbs.	$37.60	$47.60	$67.60

Note: Canadian and International shipments may be subject to custom fees.

How long will it take to get my order?

We make every effort to ship orders within 24 to 48 hours from receipt of order (excluding weekends and holidays).

Shipments will be sent via the United States Post Service (USPS). Please refer to the chart above for rates.

• United States Addresses: Please allow 7-10 business days for delivery of in-stock items within the continental U.S. Please allow up to 12 days for delivery of in-stock items to Hawaii, Alaska, Puerto Rico, and the U.S. Virgin Islands.

• Canadian Addresses: Please allow for 10-14 business days for delivery of in-stock items.

• International Addresses: Please add 4-8 weeks for standard delivery of in stock items.

Note: Remote locations may require additional time in transit.

If you require expedited shipping*, please contact our Customer Service team at estore@dcgwest.com or 1-866-326-6718. A Customer Service representative will be available to assist you from 8:00AM to 5:00PM PST Monday through Friday (excluding Federal Holidays).  *Additional shipping/handling charges will be applied to your order.